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Product: USB 2.0 External Hard Drive Kit
Model # ENC-303U
FAQs:
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| Frequently Asked Questions |
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| Q. Can I format the Drive for multiple operating systems? |
| A. If you need both Mac and PC compatibility, you can format the Drive using the FAT32 file system (on a PC) or the MS-DOS file system (on a Mac). Note: FAT32/MS-DOS formatted disks or disk partitions that are greater than 128 GB will not mount on Mac OS 10.2 through 10.2.8. |
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| Q. What is the difference between FAT32 and NTFS? |
| A. FAT32 is an older and more compatible file system but it has certain limitations, such as file size (maximum 4 GB). NTFS is more secure and has fewer limitations. The NTFS file system can only be used on Windows 2000 and XP. If you plan to use your drive on Windows 2000/XP only, consider reformatting the Drive using the NTFS file system. If you plan to use your drive on a Mac OS only, consider reformatting the Drive using the Mac OS Extended file system. |
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| Q. Does the AZiO External Drive work on Windows XP Media Center Edition? |
| A. No. It is not supported at this time. |
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| Q. Do I need drivers for my External Hard Drive? |
| A. For USB 2.0 on Windows 98SE, you will need to install the USB 2.0 driver found on the supplied USB 2.0 Installation CD. All other supported operating systems have the necessary USB 2.0 driver built in, with the exception of Mac OS 9, which supports USB 1 but not USB 2.0. You can connect the Drive to a USB 1 port, but it will operate at USB 1 speeds (up to 12 Mbps). Depending on your operating system, you may need to download an update from the OS manufacturer. |
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| Q. Is the AZiO External Drive compatible with Windows 95, 98 (1st Edition), or NT 4.0? |
| A. No. |
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| Q. What should the jumper settings on my hard drive be set to? |
| A. The jumper should be set to "MASTER" or "SINGLE". |
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| Q. Does the External Drive Kit support drives larger than 250gb? |
| A. Yes, our hard drive kits does not have a capacity limitation as of now. |
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| Q. Why does my drive shows less capacity than specification? |
| A. Hard drive capacity is defined in terms of decimal (base 10) capacity. In decimal notation, one megabyte (MB) is equal to one million bytes and one gigabyte (GB) is equal to one billion bytes. We are most accustomed to the decimal system in everyday life. However, computer use the binary (base 2) numbering system. In the binary number system, one megabyte is equal to 1,048,576 bytes, and one gigabyte is equal to 1,073,741,824 bytes. |
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| Q. When I connect the device to the USB port of my Vista PC, why do I get a message saying “Unknown Device Driver installed”? |
| A. Please update your Vista OS via Microsoft Window’s Update. For more details, please see: http://support.microsoft.com/kb/925528 |
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| Troubleshooting for PC Users |
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| Q. The Power will not go on when I turn on the Drive. |
| A. Make sure all your connections are secure. Make sure you properly connected the Drive's internal power cable to the installed hard disk drive. |
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| Q. My computer does not recognize the Drive. |
| A. Make sure all of your connections are secure. If you have an add-on card, make sure it is working properly and/or update the driver. Make sure you properly connected the Drive's internal power cable to the installed IDE drive. Make sure you have all the latest updates for your operating system. Make sure your Drive is formatted using a file system that is compatible with your computer. |
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| Q. The drive gives me a "Device cannot start. Code (10)." |
| A. This is a power issue. Make sure your connections are secure. The other possibility is that the Drive has malfunctioned and requires service. |
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| Q. I don't see the Drive in "My Computer", but it does appear in Device Manager. (Windows XP & 2000 only) |
| A. You are probably using a brand new hard drive. You can initialize, partition, and format unrecognized drives using Disk Management in Windows 2000/XP. |
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| Q. How do I use Disk Management for Windows 2000/XP? |
| A. Under Windows 2000/XP, you need to use the utility called Disk Management. Using Disk Management You might need to be logged on as an administrator or a member of the Administrators group in order to perform some tasks. Disk Management is a system utility for managing hard disks and the partitions or volumes that they contain. With Disk Management, you can initialize new disks, create volumes, and format volumes with the FAT, FAT32, or NTFS file systems. Disk Management enables you to perform most disk-related tasks without shutting down your computer; most configuration changes take effect immediately. To open Disk Management Open Computer Management (Local). In the console tree, click Disk Management. Notes To open Computer Management, click Start, and then click Control Panel. Click Performance and Maintenance, click Administrative Tools, and then double-click Computer Management. For information about using Disk Management, in Computer Management, click Help CAUTION: Doing the following will erase any existing data on the drive. |
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| Q. After I connected the Drive to my PC, I got the following alert message: "Hi-Speed USB device is plugged into non-Hi-Speed USB Hub." What does this mean? |
| A. Windows 2000 and XP users will get this alert message if you plug the Drive into a USB port that only supports USB 1.1. This is fine, except the Drive will operate at USB 1.1 speeds (up to 12 Mbps). |
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| Q. When using a USB 2.0 connection, the Drive seems to be operating slower than the rated 480 Mbps. |
| A. First, in order to reach USB 2.0 speeds, you need a connection that supports USB 2.0. If the connection only supports USB 1.1 the Drive will operate at USB 1.1 speeds (up to 12 Mbps). The Drive will auto-sense the speed of your USB port and adjust between USB 1.1 and USB 2.0 speed. Second, 480 Mbps is the maximum interface transfer rate of USB 2.0. Actual data transfer rates will vary depending on a number of factors, including available CPU resources. |
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| Troubleshooting for Mac Users |
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| Q. The Power will not go on when I turn on the Drive. |
| A. Make sure all your connections are secure. Make sure you properly connected the Drive's internal power cable to the installed hard disk drive. |
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| Q. My computer does not recognize the Drive. |
| A. First, make sure all the connections are secure. Second, check if your AZiO Drive is listed in the Apple System Profiler. If the driver listed is "USB Authoring Support" or "Toast USB Support", disable this Extension(s) in the Extensions Manager, as they can cause a conflict with the Drive. |
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| Q. When I connected the Drive to my computer, I got the following alert message: "Please insert disk 'untitled'." |
| A. If you get this alert message, your Mac is not recognizing your AZiO Drive and the mouse curser may even freeze on screen. If this happens, hold down the Apple/Control key and press the Period "." Key. You should regain control of you mouse. Restart your computer and rebuild the Desktop. (Refer to the manual that came with your Mac for instructions on how to rebuild the Desktop. It is good practice to periodically rebuilt the Desktop anyways). After your Mac reboots, the AZiO Drive should mount normally and you should not have this problem again. |
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| Q. I setup my AZiO External Drive on Mac OS 9 and it was working fine. Then when I upgraded to Mac OS X my computer asked me to re-initialize the Drive. |
| A. If this message appears, you have no choice but to re-initialize (reformat) the AZiO Drive in order to use it on Mac OS X. You will need to copy the data stored on your Drive to another storage device before upgrading to Mac OS X. After the upgrade is complete, re-initialize the Drive on Mac OS X, and then copy the data back to it. |
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| Q. Why is my AZiO External Drive asking me to initialize it? It was already formatted and it contains data. |
| A. On Mac OS 9, you may need to initialize a hard drive the first time you connect it to your computer, even though the hard drive may have already been formatted. Another reason is that the file system might have become corrupted, in which case it needs to be repaired. Use disk utility software, such as Norton Utilities, to repair the disk. Periodic testing of a hard drive is recommended to keep it in good working order. |
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| Q. I can't transfer files larger than 2 GB. |
| A. This is a limitation of FAT32 file system. If you plan to use the AZiO Drive on Mac OS only, and you do not need Windows compatibility, consider re-formatting the Drive using the Mac OS Extended file system. |
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